Salon Policies

Cancellation Policy

Your appointment time has been reserved especially for you.  Please give us at least 24 hours' notice if you need to cancel or rearrange your appointment.  If you are unable to give 24 hours' notice, you will be charged 50% of the total bill. 

Please note: We need to receive at least 24 hours' notice over the telephone.  As a busy working salon, we cannot constantly monitor our emails, facebook and instagram messages. 

Skin Testing Policy

Lockonego is a colour-responsible salon which means we have measures in place to ensure your safety as well as the peace of mind of our colour technicians when colouring your hair.  Therefore, if you have coloured your hair at home, or you have not had your hair coloured in our salon in the last 6 months, please come in for a quick allergy alert test (skin test) 48 hours before your colour appointment.

Offers & Discounts

From time to time we have some great hair offers available.  Please note the individual Terms & Conditions that apply to each offer.  In particular, please note that our offers cannot be used in conjunction with any other discount available at Lockonego.